Three Most Important Words Of An Outstanding Leader

Responsibility and employees taking responsibility is one of the current buzz words in employee engagement today.

However as a leader, before you ever hope that your employees are responsible, it starts with you.  Bring into the culture the art of apologising.

What are you more committed to as a leader, being right or being kind, being empowering or being domineering?

Which response will your employees respond to best?

Remember, very often an apology will create an opportunity to truly step into someone else’s world.

The three most important words of a leader are:

‘I AM SORRY’